Terms & Conditions

BOOKING :
You can send us the reservation request for the tour of your choice by email. You can also send us the online reservation on our website www.topindiatour.com

DEPOSIT :
You must send us the deposit amount of 10% of the total cost at the time of confirmation of booking through bank remittance as per our bank details given below :

Beneficiary	Top Travel & Tours Pvt. Ltd.
Address	L-3, Samrat Bhawan, Ranjeet Nagar Commercial Complex, New Delhi-110008, India
Beneficiary A/c No.	223010200013183
Bank Name	Axis Bank Ltd.
Bank Address	AXIS Bank 6 / 83, Padam Singh Road, Western Extn. Area Karol Bagh, New Delhi – 110005, India
Swift Code	AXISINBB223 (SWIFT ADDRESS)

PAYMENT :
The balance payment has to be made through bank remittance at least 30 days prior to the commencement of the tour. We must receive full tour cost and the bank charges have to be paid by you.

REFUND :
The refund amount, if any will be deposited in your bank account as per the details given by you. The refund will be made after deducting cancellation charges & bank charges as applicable.

CANCELLATION POLICY :
If you or any member of your party wishes to cancel your holiday, you must notify us in writing. The date of cancellation will be the date on which cancellation request is received by us. Cancellation charges will apply in the following way :

More than 30 days	Deposit only
11-30 days prior to departure	50% of tour cost
03-10 days prior to departure	75% of tour cost
Less than 03 days	No refund

IN CASE OF CANCELLATION :
If you wish to change your travel arrangement in any way, for your chosen departure date or accommodation, we will do utmost to make these changes, but it may not always be possible.


LIABILITY :
Top Travel & Tours (P) Ltd. acts as an agent for hotels, restaurants, transport companies etc. or any other facilities mentioned in the tour & will not be liable in anyway for any injury, damage, loss, accident & delays. As an operator of the package tour therefore, we cannot be held liable:
a.) Where there has been no fault on the part of the company, supplier or agents.
b.) Where the failure in performance of the agreement is attributed to the guest.
c.) Where the failure is attributed to a third party not connected with the provision of the tour and is unforeseeable or unavoidable.
d.) Where the failure is due to unusual and unforeseeable circumstances beyond your control.
We do take all possible steps in ensuring that the organization maintain standards and provide a service that is acceptable to the guests.

COMPLAINTS / SUGGESTION :
We do our best to give our guest an enjoyable and trouble free holiday, but should you have any complaint, please inform us & we will do everything possible to resolve the matter immediately. If the situation is not resolved to your satisfaction, then you must notify us in writing within 30 days after end of the tour. Any disputes shall be governed by Indian laws.